Introduction
In today’s world, customer support needs to be fast and accurate. However, many AI systems struggle to provide the right answers quickly, especially when the information needed is specific and detailed. That’s where Retrieval Augmented Generation (RAG) comes in—a new technology that helps AI get better at finding and using information to answer questions.
Luca Berton, an expert in AI, has just released a new course on Pluralsight called “Evaluating RAG Solutions.” This course is perfect for people who already know about AI and are looking to improve how their systems work, especially in customer support.
What is RAG and Why Does It Matter?
RAG is a technology that combines large language models (LLMs) with smart information retrieval techniques. This means that AI can not only generate text but also pull in information from external sources to make its answers more accurate and relevant. It’s a big step forward for AI, especially in areas like customer support where getting the right answer quickly is crucial.
What You’ll Learn in the Course
This course is short but packed with practical information. Here’s what you’ll cover:
Identifying Requirements: Learn how to figure out what your customer support team really needs and which questions are most common.
Choosing the Right RAG Model: Discover how to pick the best RAG model based on how well it works—things like how accurate it is, how fast it responds, and how easy it is to integrate with your current systems.
Setting Up and Configuring: Get step-by-step instructions on how to set up the tools and environment you need for RAG, and how to connect it with your customer support systems.
Testing and Optimization: Learn how to test your RAG system to make sure it’s working correctly and how to fine-tune it to make it even better.
Real-World Example: See how RAG works in a real-world scenario by watching a customer support query being processed through the system. You’ll also learn how to monitor and improve the system over time.
Who Should Take This Course?
This course is aimed at people who already know the basics of AI, such as AI/ML engineers, software developers, and data scientists. If you’ve worked with AI tools like TensorFlow or PyTorch, or if you know how to integrate AI services into software applications, this course will help you build on that knowledge and apply it to RAG solutions.
Why This Course is Worth Your Time
Luca Berton’s course is focused on practical skills that you can start using right away. Whether you’re trying to improve your customer support system or just want to get better at using AI, this course gives you the tools and knowledge you need to succeed.
Ready to Learn?
Don’t miss out on the chance to upgrade your AI skills. Enroll in “Evaluating RAG Solutions” today and start making your AI applications smarter and more efficient.
Watch on PluralsightKeywords: Retrieval Augmented Generation, RAG, AI, Machine Learning, Large Language Models, Customer Support, Information Retrieval, AI Solutions, Luca Berton, Pluralsight.
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